Returns are acceptable with replacement of the products or reversal of full amount paid by the customer with 7 days of receipt of the product. However, returns are limited to following cases:
• 1. In case of damaged or defective products: Do not worry, if upon delivery of the product, you find that the product is received in damaged condition immediately notify our Customer Care team at 9219632232 or ayurshop@DrSheikh.in, we will refund, or send a replacement product, depending on your preference after necessary verification. The contents of your shipment and the original packing must be returned along with damaged or defective products.
• 2. In case of different product dispatched: Do not worry, if upon delivery of the product, you discover that we have dispatched a different product, immediately notify our Customer Care team at 9219632232 or ayurshop@DrSheikh.in. We will refund, or send a replacement product, depending on your preference. The contents of your shipment and the original packing must be returned along with the products.
Cancellations are allowed without any question asked** with reversal of full amount paid by the customer. However, **it is allowed only till the time product is not shipped from our warehouses. Please contact our Customer Care team immediately at 9219632232 or store @ DrSheikh.in to assist you in cancellation of the order.
We will initiate your refund within 3 working days of our confirmation. However, it may take 7-15 working days to get it credited / reflected in your bank or credit card account statement as this involves inter-bank refund procedures which may take time.
*Dr Sheikh reserve the right to change or update above policy at any time by placing a notice on the website. Such changes or updated shall be effective immediately upon posting to the website.